1. Introduction

Welcome to the Homoeopathic Health Centre of Dr. Hasan. The privacy of our patients and website visitors is of the highest importance to us. This thorough Privacy Policy describes in full how we collect, use, disclose, and protect your personal data. You accept the conditions stated in this policy by deciding to utilise our services or come to our health centre.

 

2. Information We Collect

To give you the best care possible, we gather different kinds of information:

Personal Information: Your name, physical address, phone number, email address, and any other information you want to share during consultations or appointments are all considered personal information. We handle this data with the highest secrecy since we recognise how critical it is.

• • Medical Information: In order to provide top-notch homoeopathic care, we must gather and keep thorough records of your medical history, present symptoms, diagnosis, and course of treatment. This thorough medical profile enables us to customise our strategy to meet your unique requirements.
  • Website Information: We gather information about your use of our website. This comprises your IP address, your online browsing history, and additional technical information obtained by cookies and related technologies. We use this information to enhance your online experience and address any potential problems.
  • Payment Information: We gather the data required to complete your transactions if you decide to utilise our online payment services. This might contain the billing address, credit or debit card information, and other pertinent financial data.

 

3. How We Use Your Information

Your health and treatment are the only reasons we utilise the data we gather:

Providing and Overseeing Healthcare Services: We are able to evaluate your health, make precise diagnoses, and create efficient homoeopathic treatment programs that are customised to meet your specific needs thanks to the personal and medical information you provide.

• • Communication: To set up appointments, communicate test findings, provide you treatment progress updates, and send critical care reminders, we utilise your contact information.

Payment Processing: To provide a seamless and safe billing experience, we utilise your payment details to validate and process transactions if you choose to pay online.

• • Enhancing Services: For internal research, we examine anonymised, aggregated data. This aids in trend identification, service improvement, and improving the general patient care experience.
  • Legal Compliance: Under some circumstances, we could be compelled by law to provide information to regulatory bodies. Every time we make such disclosures, we make sure they comply with all relevant legal obligations.

 

4. Sharing of Information

We have strict guidelines for the sharing of your personal data since we take your privacy very seriously:

• • Your permission: In certain cases, it could be advantageous for your care to share your information with other medical professionals or specialists. Before doing so, we will always have your express agreement.
  • Legal Obligations: Occasionally, the law may require us to reveal specific information. This could be done in response to a subpoena, court order, or other legal or regulatory obligations.
  • Service Providers: We occasionally use outside service providers to handle duties like billing, data processing, and IT support in order to preserve the high calibre of our offerings. These providers are subject to stringent confidentiality agreements and are only granted access to the data required to carry out their designated tasks.

 

5. Online Payment Gateway

We have teamed up with respectable third-party payment gateway providers to provide safe online payment processing:

• • Gathering and Handling: Your credit or debit card information and other sensitive payment information are gathered directly by the payment gateway provider when you use our website to make an online payment. This information is not stored on our systems.
  • Security Protocols: Following the strictest data protection guidelines in the business, all of our payment gateway providers are PCI-DSS certified. This guarantees that the utmost level of security is used while handling your payment information.
  • Data transport: By utilising our online payment services, you agree that these third-party providers may transport and handle your payment information. To learn more about the individual payment gateway provider’s data processing procedures, we highly advise reading their privacy policy.

Furthermore, Dr. Hasan’s Homoeopathy Health Centre guarantees safe payment services between customers and servers without altering any customer data. This dedication to safe and open transactions is in line with the Razorpay payment gateway we use.

 

6. Data Security

One of our main goals is to protect your information. We protect your data against unauthorised access, disclosure, modification, and destruction by putting in place a number of industry-standard security procedures. These actions consist of:

• • Encrypting private information
  • Frequent vulnerability evaluations and security audits
  • Strict authentication protocols and access restrictions for our employees
  • Constant observation for possible security risks

Although we are dedicated to upholding the greatest data security standards, it’s crucial to realise that no electronic storage solution can provide 100% protection. To be ahead of any attacks, we constantly update and enhance our security measures.

 

7. Retention of Information

We only save your personal data for as long as is required by law and to achieve the goals specified in this privacy statement. Depending on the kind of information and operational or regulatory constraints, the precise retention term may change. Following this time frame, we use industry-standard techniques to safely erase or anonymise your information.

 

8. Your Rights

We think that giving our patients authority over their personal data is important. You have a number of significant rights with regard to your data:

• • Access: All of the personal information we have about you is available upon request. This information will be presented in an understandable and straightforward manner.
  • Correction: You have the right to ask us to make any changes to your information if you think it is incorrect or lacking. To make sure we have the most up-to-date information, we’ll update our records as soon as possible.
  • Deletion: You have the right to ask for your data to be deleted in specific situations. Unless we are required by law to keep the information, we will abide with such requests. 
  • Consent Withdrawal: At any moment, you have the option to revoke your agreement to the processing of your data. Please keep in mind that this may have an impact on our capacity to deliver specific services. Any possible repercussions of withdrawing consent will be explained in detail.
  • Processing Restrictions: In certain circumstances, you might be able to ask that we process your personal information less often.
  • Data Portability: You can ask to have your personal information sent straight to another data controller or in a format that is machine-readable, generally used, and organised.

 

9. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect modifications to our procedures, regulatory requirements, or services. Any changes will be prominently shown on our website, along with the date of the most recent update. To stay updated on how we are safeguarding your information, we invite you to periodically review our policy. 

 

10. Contact Us

If you have any questions, complaints, or requests about our Privacy Policy or how we handle your personal information, please do not hesitate to contact us. Our committed privacy staff is available to help: 

Dr. Hasan’s Homeopathy Health Center

Address: 90/34, Maheshmati, Malda, Behind Maheshmati Masjid

Phone: +91 9932931299
Email: drrafiqulhasan1@gmail.com